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Complaint procedure

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  1. The warranty does not apply to used goods. The seller's liability applies only to defects that these items had when they were taken over by the customer. If such a defect becomes apparent later, a twelve-month period is set for the buyer to claim a defect and to exercise the right to liability for defects. The seller's liability does not apply to normal wear and tear and defects described in the advertisement or in the Terms and Conditions. If the goods have a longer warranty period, the seller is obliged to issue the buyer a duly completed and confirmed warranty certificate upon sale, which specifies the terms and scope of this warranty. If the buyer's complaint is resolved by replacing the defective goods with flawless goods, the warranty period for the new product is 24 months from the date of receipt of the new goods. The same applies if a part for which a warranty was provided is replaced.
  2. We will handle any complaints to your satisfaction by individual agreement with you and in accordance with applicable law. The buyer is obliged to inspect the goods after receipt in order to detect any damage. The buyer is obliged to report any damage to our company as soon as possible. We are not liable for damage caused by the carrier. In accordance with the amendment to the Civil Code No. 150/2004, a 24-month warranty is provided for each product. It begins on the day the goods are received at the post office. During this time, all claimed errors, deficiencies and defects will be removed free of charge. The warranty applies only to manufacturing defects.
  3. The warranty does not apply to:
  • defects caused by non-standard use
  • incorrect use of the product
  • improper storage
  1. The warranty does not cover normal wear and tear.
  2. The right to free warranty repair also expires:
  • failure to present complete goods, including accessories,
  • failure to report obvious defects upon receipt of the goods,
  • upon expiry of the warranty period of the goods,
  • unprofessional and careless handling or neglect of care for the goods,
  • mechanical damage to the goods caused by the buyer.
  1. A change in the goods that occurred during the warranty period as a result of wear and tear, improper use or improper intervention cannot be considered a defect, in particular:
  • the defect arose during the warranty period due to wear and tear or improper use,
  • the defect arose as a result of natural changes in the materials from which the goods are made,
  • the defect arose as a result of any damage by the buyer or a third party or other improper intervention.
  1. To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The buyer shall send the withdrawal form to the seller's email or delivery address specified in these terms and conditions. The seller shall immediately confirm receipt of the form to the buyer.
  2. The buyer who has withdrawn from the purchase contract is obliged to return the goods to the seller within 14 days of withdrawal from the purchase contract to the seller. The buyer bears the costs of returning the goods to the seller. The buyer is obliged to send the goods to the address Mezei Vojtech Povoda 180, IČO:41396944, DIČ: 1073844838
  3. If the buyer withdraws from the purchase contract, the seller will return all funds received from the buyer, including delivery costs, in the same way, but no later than 14 days after withdrawal from the purchase contract. However, the seller is not legally obliged to return the funds before the goods have been returned and delivered to the above-mentioned address. The seller will return the funds received to the buyer in another way only if the seller and the buyer agree.